Tech Support
Please Note: Thumpernet is not responsible for any long distance phone bills if you use the wrong phone number.
If in doubt CALL us!! (607) 277 0959

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Auburn Dial-up:   (315) 612-5450
(315) 612-5451
Regional Dial-up:   Full Listing of available areas
Syracuse Dial-up:   (315) 579-5450 or 579-5451
DNS Servers:
(no need to use these settings with Windows 95/98/ME/NT/XP/VISTA or
To Add Thumpernet Dial-up under Windows 95/98/NT:
  • Click on My Computer
  • Click on Dialup Network
  • Click on Make New Connections
  • Type in Thumpernet in the top box where it says My Connection (blue back ground)
  • Click on Next
  • Area Code should be 315, Telephone number (612-5450 if you are local to Auburn or 579-5450 if you are local to Downtown Syracuse).
  • Click on Next
  • Click on Finish
The Dialup Icon has been created...

Now, to finish up...

  • Right Click (right mouse button) on the Thumpernet Icon
  • Click on Properties
  • Click on Server Types
  • Under Advanced Options
  • Check Enable Software Compression ONLY
  • Under Allowed network protocols:
    • Check TCP/IP ONLY
    • Click on OK
  • mail server (both SMTP and POP3) =
To Add Thumpernet Dial-up under Windows XP:
  • Click "Start" go to "Connect To" Click "Show all Connections"
  • Click "Create a New Connection" Click "Next"
  • Check "Connect to the Internet" Click "Next"
  • Check "Set up MY Connection Manually" Click "Next"
  • Check "Connect using a dial-up modem" Click "Next"
  • Fill in ISP name "Thumpernet" Click "Next"
  • Fill in Dial-up number Click "NEXT"
  • Fill in username, password, confirm password. You can leave both boxes checked. Click "Next"
  • If you want a short cut on your desktop check the box and Click "Finish"
To Add Thumpernet Dial-up under Windows VISTA:
  • Click "Start" then Click "Connect To"
  • Click "Set up a connection or network"
  • Click "Set up a dial-up connection" Click "Next"
  • Enter the dial-up phone number, user name, password, and connection name "Thumpernet".
  • Do not check the "show characters" box
  • You can check the "remember password" box if you wish
  • You can also check the "Allow other people to use this connection" box if you wish
  • If you click on the "Dialing Rules" link, you can make choices about disabling call waiting and such
  • At this point you don't have a choice, Click "Connect", on the next screen you can click "skip"
  • Then Click "Set up the connection anyways"

We recommed that you use a hardware modem (with an onboard DSP - Digial Signal Processor) and NOT a Win or Software modem.
Also, Conexant chipset modems are bad news...avoid them at all costs. We have had a lot of problems with connecting and dropped connections with Conexant chipset modems.

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(607) 277-0959